The Metiss Group's Blog

2.9013 to 1 — that’s the ratio of positive comments/experiences/expressions for every one negative exposure to make a team successful.  Psychologist Marcial Losada bases this data on an extensive mathematical model.  A 3 to 1 ratio or more is needed to create a positive atmosphere, and according to other research, a 6 to 1 ratio for teams to produce their best work.

Leaders need to ask what their positive to negative interaction ratio is for each of their direct reports.  The positive interactions can be quite simple.  A “great job” comment, a quick “thank you” email, a smile when passing by, or a “good morning” welcome all add to the positive interaction tally.

Leaders spend countless dollars on performance training and incentives but simple, genuine positive interactions will do more to increase success than any other influence.

Empowered leaders deliver at least three positive interactions for every one negative, and increase their leadership effectiveness for success.

Any parent with more then one child knows how different they are (pet owners know this, too).  In sports, most of the great coaches are successful because they know each of their players require a different type of leadership.  Unfortunately, many leaders have one leadership style they apply to each of their direct reports and expect their direct reports to excel.

Everyone has different behavior styles and workplace motivations.  Some direct reports respond best with a firm message, others with a gentle nudging, and others with lengthy conversations.  Some people are motivated by recognition, others by money, and others by altruism.  The best leaders take time to understand their direct reports’ differences and tailor their leadership approaches to each person.

Empowered leaders understand their direct reports’ behavioral styles and motivations, apply unique leadership approaches, and are more successful leaders.