Archive for the ‘Leadership’ category

Leverage Your Direct Reports’ Social Motivation This Month

October 28, 2013

In 1928, Dr. Eduard Spranger wrote the book “Types of Men” in which he introduced six common motivators we all have.  Of the six, Spranger argued everyone has two about which we are most passionate.  One of the six motivators is Social – our desire to make sure society is a better place and to give back.  People with this altruistic passion are particularly moved by all the public support for breast cancer awareness. It’s hard not to notice all the different signs of National Breast Cancer Awareness Month; the pink is everywhere.  No doubt many of your direct reports are feeling the urge to give back and participate.

If your organization is compelled to participate in societal causes, let the passionate Social direct reports champion your efforts.  The energy and passion they create is contagious and the whole organization benefits.  However, as Spranger points out, not everybody has a passionate Social.  Don’t assume everyone will embrace the cause and respect those who choose to be less involved (there will be plenty of other non-Social initiatives they’ll be passionate about).

Empower your benevolent direct reports to champion your organization’s Social purposes, and your whole organization will succeed.

Quality References Are Important When Considering Candidates

October 21, 2013

If you have ever applied for an advanced area of study (or know someone who has), you know submitting references is a major step in the application process.  References play a significant role in the school’s admittance decision.  The prepared applicants have been cultivating their references well before the time of application.  Much thought is given to choosing those references who will be both respected by the school and can best attest to the candidate’s abilities.

The quality of references submitted by job candidates says a lot about them too.  Having bosses or senior associates as references indicates a candidate who has left jobs on favorable conditions.  Having quality references might indicate how well a candidate maintains their network.  The best references are those who have had frequent and significant interactions with the candidate.  They have had opportunity to see the candidate’s many facets and worked with them through the rough patches.  Candidates with poor quality references may be a future headache.

Empower your hiring managers to evaluate the quality of their candidates’ references and they will make better hires.

Make Reference Checks A Part Of Your Selection Process

October 14, 2013

Past performance is always the best indication of how well a candidate will likely perform in a new role.  Interviewing and assessing candidates provides useful insight, but nothing beats knowing how they actually behaved in real life situations and talking to past associates can provide this insight.  This is why reference checks are important in the selection process.

Unfortunately, fewer and fewer hiring managers are conducting reference checks today.  Maybe they are not getting meaningful feedback, maybe they are too busy, maybe they don’t think they matter.  For whatever reason, they are missing out on crucial information.

The best way to conduct an effective reference check is to begin the conversation with the reference explaining why their insights are important to you.  Here’s how we recommend setting up the conversation:

“James has made it very far in our selection process and we are seriously considering him for our company.  It is important for us to make sure we set him up for the best possible chance for success.  To do that, we need to know when we might need to provide support and when to get out of his way. I’d like to ask you a few questions to better understand how we can make James successful.”

Then ask the reference similar behavior-based questions asked in the interview.  You’ll be amazed how much you can learn about a candidate from the reference.

Empower your hiring managers to conduct reference checks and you’ll make successful hires.

One-On-One Meetings Are Important-Not Urgent

October 4, 2013

In 1994, Stephen Covey, along with A. Roger and Rebecca Merrill, introduced the four-quadrant importance and urgency matrix in their book First Things First.  In the book, Covey describes a framework for differentiating tasks that have long-term benefits (important-not urgent) from daily, less important tasks (important-urgent). Without a concerted focus, the important-not urgent tasks are often neglected until they become urgent-important.

Regular (weekly or biweekly) one-on-one meetings between leaders and their direct reports fall into the important-not urgent category but are often forsaken by leaders because they are too busy dealing with the important-urgent.  It’s in the one-on-one meetings that important-not urgent topics are discussed and dealt with before they become urgent.

During our leadership training sessions we ask leaders to raise their hand if they’d like weekly one-on-one meetings with their boss (or would have liked them when they had a boss).  Nearly everyone in the room raises their hand (who wouldn’t want regular non-pressured meetings with their boss?).  We then ask the leaders to lower their hand if they conduct these meetings for their direct reports. Sadly, most leaders do not lower their hand.  Why is it that direct reports are willing to invest in the important-not urgent but bosses are not?

Empower your leaders to conduct regular one-on-one meetings with their direct reports, and you’ll experience less important-urgent issues and more success.

Successful Leaders Ask Questions, Don’t Give Answers

September 25, 2013

Most leaders are hard driving dominating problem solvers.  They see a problem, kick into “fix it” mode, and solve it.  That approach made them successful; but as their team grows, solving problems will ultimately restrict growth.

For an organization to grow it takes more than just the leader to be a good problem solver. Leaders must challenge their team to develop by empowering them to solve their own problems.  The best way for leaders to advance their direct reports is to ask questions, NOT give answers, and challenge them to solve the problem without the leader doing it for them.

This is much harder for leaders than it sounds.  It requires great restraint for the problem solving leader NOT to solve a problem.  Imagine in the heat of the moment a leader seeing what needs to be done, taking a deep breath, and asking what do you think we should do?  Why?  What else have you considered?  Though difficult, this is what direct reports need to succeed and for the organization to grow.

Empower yourself to ask question and NOT give answers, and you’ll experience more success.

Challenge Your Direct Reports To Document Their Critical Job Functions

September 22, 2013

Succession begins with documenting key aspects of HOW critical components of a position are done, but many leaders feel guilty asking a direct report to do this for fear it sounds like “I’m getting ready to fire you, so I need to know what you do and how you do it.

A direct report may jump to this conclusion, but it can be framed differently.  The truth is, not only does each job in your organization need critical functions well documented in case of emergency, but this must be done so your direct report can be prepared for growth and guilt free vacations.

Both the job they may someday leave must be documented so someone else can be cross-trained to perform the accountabilities well, and the job into which they may grow must be documented so they may be cross-trained and developed to be prepared for success.

Minimally, if key aspects are documented, the direct report can return from vacation prepared to keep the ball rolling, not having to dig through a back log.

Empower your direct reports to participate in succession by documenting critical components of a position so they can prepare to grow.

Leadership Trumps Talent

September 15, 2013

What would you rather have: a strong leader of a team of producers, or a weak leader with a team of superstars?

History is filled with examples of teams of underdogs that unexpectedly go on to accomplish great results.  Conversely, there are examples of seemingly great teams filled with stars that fail to meet expectations.

The difference is leadership.  Effective leaders are focused both on getting the right people AND getting people right.  Getting people right is taking the talent you have and getting the most out of them by challenging each team member differently and leveraging their collective strengths.  John Wooden won 10 NCAA basketball championships in 12 years not just by recruiting the best players but by getting the most out of them.  How many times have we seen the number one draft choice in professional sports fail?  Leadership almost always trumps talent.

Empower your leaders to get their people right and you’ll experience more success.

Loyalty Liabilities

August 30, 2013

Every leader can tell you about the hard working, tireless group of employees that helped them start their business. The leader realizes they would not have experienced success without the contributions of these loyal workers.

Unfortunately as the business matures and changes, the people with whom you start your business are not necessarily those with whom you grow your business. The skills required to launch a start-up are different from those needed to grow. Even after the business has passed them by, most leaders are reluctant to displace the loyal group they started with.

A leader owes it to the organization and their loyal but underperforming employees to move along without them. This doesn’t mean their departure shouldn’t be treated more favorably than others, but they do need to be moved on.

Probably the best example of this was when Bill Gates realized Microsoft had outgrown him and he replaced himself as CEO with Steve Ballmer in 2000.

Empower yourself to challenge your loyalties and you’ll be a successful leader.

Surround Yourself With Great People

August 22, 2013

“If you’re the smartest person in the room, you’re in the wrong room.” – Anonymous

In the over 10,000 executives we have assessed, we have seen a wide range of assessment results for leaders.  It is shocking how poorly many leaders score.  When we ask those leaders about their results, they are not surprised.  They confidently confirm our findings demonstrating humbleness and self-awareness.  However, without exception those successful leaders have intentionally surrounded themselves with people with better skills than they have.

Though it seems obvious leaders would select direct reports who are smarter than they are, it takes a great deal of humility and self-confidence for a leader to do so.  These leaders enjoy scoring without the ball, perfectly willing to let their competent team run up the score knowing at the end of the day they will be successful.

Empower yourself to hire better people than you and you’ll be more successful.

Celebrate Your Direct Report’s Accomplishments as Though They are Your Own

August 16, 2013

If you have children and have sat through one of their graduation ceremonies, you know the mixed feelings you experienced; a mix of joy, sadness, and pride – pride for the accomplishment of the graduate and pride for the contributions you’ve made to the graduate’s success.

You should feel the same pride for your direct report’s achievements.  If you continuously challenged your direct report to develop while providing resources and removing obstacles for their success, you should feel deep pleasure and satisfaction.  In fact, the resumes of leaders today will often include the development and accomplishments of their direct reports, as well as their own accomplishments.

Empower your direct reports to succeed and revel in their accomplishments.