The Metiss Group's Blog

Whether you are a leader providing feedback to a direct report or a sales person addressing a prospect or client, think about the style and communication needs of the receiver of your communication.  People have very different needs and preferences in the way they process communication, and in their natural style of delivering it.

As an example, a gregarious extrovert wanting to spend time bonding by talking about the Olympics or last weeks’ current events, may frustrate a strong-willed task-focused individual who just wants to get down to business.

Too often we get caught up in the message we want to deliver and fail to recognize the needs of the receiver. As a result, we communicate in the way we would want to have someone speak to us when so often those very attributes can turn off a listener with a different style.

Helping your direct reports explore their own behavior style and recognizing the behavior style of others will allow them much greater successes in their interpersonal communication and relationships, as well.

Empower your direct reports to develop their Interpersonal Intelligence and watch the effectiveness of their communication improve.

This entry was posted on February 24, 2010 at 7:40 pm and is filed under Leadership, Sales. You can subscribe via RSS 2.0 feed to this post's comments. You can comment below, or link to this permanent URL from your own site.